How AI Happens

Amdocs Group President Anthony Goonetilleke

Episode Summary

In this episode, Rob interviews Anthony Goonetilleke, the Group President and Head of Technology at Amdocs, who shares insights from his 26-year career at the company. They discuss the rapid evolution of technology, the democratization of coding, and the importance of empathy in AI interactions. Anthony also shares his experiences from the Nvidia GTC conference, highlighting user preferences for AI avatars and the future of customer service in an AI-driven world. The conversation emphasizes the evolving role of humans in technology and the need for understanding user needs to create effective AI solutions.

Episode Notes

• The rapid evolution of technology excites Anthony, especially in AI.
• User preferences are shifting towards more human-like AI interactions.
• Empathy in AI is crucial for better customer service experiences.
• The partnership between Amdocs and NVIDIA emphasizes the importance of software efficiency
• Software and hardware advancements must progress in parallel to maximize productivity.
• Physical AI integration will enhance daily life through automation and smart devices.
• Emergent behavior in AI represents a new frontier in reasoning and decision-making.
• Generative AI can learn and adapt beyond traditional if-then programming.
• An audit trail is essential for transparency in AI decision-making processes.