Kandarp dives into the development of the Xactly AI Copilot before expanding on the complexities of measuring AI’s true value and impact. We also explore the future of AI, with Kandarp sharing his view that while AI may be overhyped in the short term, its long-term potential is vastly underappreciated.
Developing AI and generative AI initiatives demands significant investment, and without delivering on customer satisfaction, these costs can be tough to justify. Today, SVP of Engineering and General Manager of Xactly India, Kandarp Desai joins us to discuss Xactly's AI initiatives and why customer satisfaction remains their top priority.
Key Points From This Episode:
Quotes:
“[Generative AI] is only useful if it drives higher customer satisfaction. Otherwise, it doesn't matter.” — Kandarp Desai [0:11:36]
“Justifying the ROI of anything is hard – If you can tie any new invention back to its ROI in customer satisfaction, that can drive an easy sell across an organization.” — Kandarp Desai [0:15:35]
“The whole AI trend is overhyped in the short term and underhyped long term. [It’s experienced an] oversell recently, and people are still trying to figure it out.” — Kandarp Desai [0:20:48]
Links Mentioned in Today’s Episode: